We have very few returns but in the event you want to return an item here are our policies related to returns and refunds. Please contact Studio 1889 before returning an item. Most issues can be resolved without a return and we would love to see if we can solve any problems you may be facing.
Most custom orders cannot be returned / refunded after delivery is received.14-Day Refund Policy* for Small, In-Stock Reclaimed Materials Orders– Individual items ordered from our website can be returned within 14 days. The 14 day period begins with the delivery date of the item as recorded by shipping company tracking number. You will be refunded the purchase price of the product shown on receipt after your item is returned and inspected. Shipping charges are non-refundable and Studio 1889 is not responsible for shipping costs to return the product. Upon return, we will inspect the item(s). The item(s) must be in the same condition as received. After examination, we will submit a refund, less a 5% restocking fee, to the original payment method used for the purchase.14-Day Reporting Policy For All Other Orders– We do our best to ensure that you know exactly what you are buying, before you purchase. If there is any problem with your order (unexpected damage caused during delivery, missing items, etc) after receiving the delivery, you must contact us within 14 days of receiving the shipment to report the problem and we will discuss options for replacement. Cancellations of online orders are refunded until the order is shipped. After that, our 1 day return policy applies. Cancellations of large or custom orders are refunded until shipped, or until delivery has been arranged. Deposits made to place the order, are not refundable, except at the sole discretion of Studio 1889
Our Service allows you to post, link, store, share and otherwise make available certain information, text, graphics, videos, blog posts, or other material (“Content”). You are responsible for the places this is shared and how it is used.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 10 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
If you have any questions about these Terms, please contact us.